Privacy Policy

Your privacy is very important to Crohns and Colitis Australia. We take care in ensuring that your personal information is handled with care and not provided to any other 3rd party unless it is essential in fulfilling your request.

Crohn’s and Colitis Australia is guided by the National Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act) as well as other applicable laws protecting privacy. In some circumstances, Crohn’s and Colitis Australia may undertake contractual obligations to observe additional privacy obligations. Where appropriate, Crohn’s and Colitis Australia will handle personal information relying on the employee records exemption in the Privacy Act.

Crohn’s and Colitis Australia may modify its Privacy Policy from time to time and if it does so, it will post any updated Privacy Policy on this website. We encourage you to check the Crohn’s and Colitis Australia website periodically to ensure that you are aware of our current Privacy Policy. Please note also that this Privacy Policy should be read in conjunction with (and is subject to) any other privacy statement that Crohn’s and Colitis Australia may provide to you when it collects your personal information or provides a particular service.

Information collection

Crohn’s and Colitis Australia collects personal information necessary to provide you with our products and services. The main purposes for which we collect this information are as follows.

To supply products and services
When we sell products or services through our website, we collect any personal information needed to supply those goods or services to you.
To conduct training programmes
We collect personal information (including health information) about our members, their family members and other carers for the purposes of providing our training programmes.
To distribute publications
Crohn’s and Colitis Australia distributes newsletters and other communications in print and electronic form from time to time. Recipients may choose to have their names and addresses removed from the distribution of one, several or all of these publications.
To conduct events
We collect personal information about members who wish to join or participate in events and programmes we conduct. The information may include photographs and other personal information and information about family members and other carers, as well as photographs and videos. This information is used to administer these events and to promote and seek support for such events and for the activities of Crohn’s and Colitis Australia. With the consent of the relevant person, this information may include health information.
To communicate with our donors and supporters
We collect personal information about our current and potential donors and supporters so that we can encourage, record and acknowledge their support and communicate with them about Crohn’s and Colitis Australia and our activities.
To operate the Crohn’s and Colitis Australia website and online user's forum
When you use the Crohn’s and Colitis Australia website, you may choose to provide your name, email address or other personal details in order for us to respond to queries submitted through the website. Our website does not store cookies on your computer, although cookies are used in a transient manner during your visit to our website so that we can provide dynamic functionality such as a shopping cart that remembers what you have placed in it. We may change this in the future if it becomes desirable. Cookies can track the way people use a website and visitors who have registered with a website; they do not personally identify individuals.

All transactions completed on our website are encrypted (securely coded) during the process of being entered into our website by a visitor and transmitted to Crohn’s and Colitis Australia or the website database. Crohn’s and Colitis Australia does not store any credit card information on any internet server.

By registering to become a user of our online user forum (and potentially when submitting posts) you will be supplying us with personal information. Any personal information which you supply to us when registering as a user of the forum will be used in connection with the administration of your user account and may be displayed to other users of the forum to identify you or your posts. We may, but are not required to, provide functionality through the forum which allows you to limit the extent to which that personal information is displayed to other users. When you post personal information on the forum, it will be made available to other users of the forum, in connection with their use of the forum. In each case, personal information which is displayed through the forum may be displayed to users of the forum outside of Australia.
To assist with your queries
You may also choose to provide us with your name or other contact details when you call us by phone or write to us so that we can respond to your requests for our newsletter or for other information about Crohn’s and Colitis Australia.
As part of our general operations Crohn’s and Colitis Australia also collects personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, agents and partners. Generally, if appropriate, we will state why we are collecting personal information when we collect it and how we plan to use it, or these things will be obvious when we collect the information.
Employees and contractors
When you apply for a job or contract with us we may collect certain information from you, from any recruitment consultant and from your previous employers and others who may be able to provide information to us to assist us in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees which are exempt from the Privacy Act.

Please note that when we collect personal information about third parties from you (for example, if we collect information from you about your family members or other carers) we ask that you inform them and let them know about this Privacy Policy. You also should not ask us to send any information to a third party (including by email) unless you are sure that you have that person's agreement to receive that information.

How we use information

When we collect personal information, we generally use it for the purposes for which it was collected, or as otherwise authorised or required by law. If at any time you do not want us to use your personal information to send you any further information, you can always let us know by contacting Francesca Manglaviti through the contact details given below.

Information that we collect about you is only held as long as it is needed for the purpose for which it is collected, or until any applicable legal obligation to hold the information ends. We are legally required to keep records of all transactions that involve payment to us for seven years. We store such records securely, and it can be accessed only by authorised staff. Electronic records of transactions can only be accessed by authorised staff.

Disclosing personal information

For the purposes we have described, we may disclose your personal information:

to our suppliers (including service providers), contractors, agents, and partners who help us deliver our services and programmes;
to our staff, consultants and advisers;
to anyone to whom our assets or business (or any part of it) may be transferred;
to the extent indicated above,
to users of our online user forum; where you have otherwise consented;
or as otherwise required or authorised by law.

We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information.

We will not give your personal information to any outside organisations for the purpose of allowing them to market their goods or services to you unless you permit us to do so.

Please note that some of the persons to whom we disclose personal information may be situated outside Australia. Some of our promotional material may include photographs and other personal information about staff, students and visitors and may be made available to the public, including on the internet and outside Australia.

Administration of this website

When you visit this website, we may record anonymous information about your visit and log the following information for statistical purposes and to allow us to develop better online services:
your server address

your operating system (for example Windows, Mac etc)
your top level domain name (for example .com, .gov, .au, .uk etc)
the date and time of your visit to the site
the pages accessed and the documents downloaded
the previous site visited
the type of browser used.

This information is not specific to an individual and is used for system administration purposes, as well as statistical analysis. While anonymous information does not tell us anything about you specifically, it tells us about how you use our site.

Third party links

Our website includes links to other websites. We include these as a service. This does not mean that we endorse all content that appears on linked sites. Linked websites are not covered by this privacy policy. You will need to refer to linked sites for information about their privacy policies.

Secure Transmissions

While Crohn’s and Colitis Australia endeavours to provide a secure Internet environment, users should note that there are inherent risks associated with transmission of information via the Internet.

Access and correction

We will provide you with access to most personal Information that we have about you, but sometimes that will not be possible, in which case we will tell you why. If you would like to access your information or to find out what information we have about you please contact Francesca Manglaviti at the contact details given below.
When you request access, we may need to take measures to verify your identity. If you think that any personal information we hold about you is not accurate, complete or up-to-date, you may request us to correct that information. We will take reasonable steps to correct such personal information unless we disagree with you about whether the information is accurate, complete and up-to-date.

More information?

If you have any queries or would like further information about our privacy policies or practices, please contact Francesca Manglaviti by phoning 03 9815 1266 or by emailing [email protected] or by writing to:

Francesca Manglaviti
Crohn’s and Colitis Australia
PO Box 2160
Hawthorn 3122
Last updated: March 2011